COVID-19 and how this is affecting Poppets Direct.

At present we are strictly adhering to social distancing restrictions with our shop front. We have closed the normal shopfront entry to minimise touching door handles etc as well as monitor and restrict numbers in our shop. Entry is via the side roller door off the carpark and all patrons must sanitise and sign in on entry.

We can cater to just 2 families within the shop at one time, which we have been managing quite well to this point. This however will become increasingly difficult the closer we get to new enrolment orientations and the back to school season 2021 as we foresee long wait times – especially in January where we will usually have upwards of 100 families through the shop on any given day.

We strongly suggest that families contact us ASAP to make an appointment to outfit their children for school uniforms to minimise and reduce customer numbers during January. This especially relates to new enrolments and kindergarten for 2021. We also ask that current families be proactive in assessing their uniform needs prior to January. As always, we offer online services with free delivery, along with an extended lay-by system of up to 6 months for holding orders with only a small deposit required.

In regards, to stock and supply – we have had all orders organised and placed since April. Our issue at present is that there are long wait times coming out of China as they get back into full swing production. We would also normally rely on air freight but this has become impossible due to our border restrictions and the obvious issue of less planes flying into Australia. We ask that the community please take these issues into consideration and understand that we are doing our best in these unprecedented times to fill in any out of stock situations as soon as possible.

Coming in earlier to order and be fitted will also help this situation so that we can better plan and make sure we have stock in for everyone.

Melissah Gervaise - Poppets Direct